booking information

Terms & Conditions

Booking and payment

You are entering into an agreement when you make your booking. Please read our terms and conditions below:

Property information

Property Address: Upper Gelli

Maximum number of guests: Upper Gelli Lodge 4 adults. Minimum number of nights stay: 2. Children over 16 years of age welcome.

Maximum number of guests: Upper Gelli Shepherd's Hut 2 adults. Minimum number of nights stay: 1

Arrival time: 4pm to 5pm. Later arrival by arrangement.

Departure time : no later than 10.30 am.

Please ensure that all guests read and adhere to the information in the Guest Risk Assessment File.

The person who is making the booking (the lead name guest) must be over 18 and will be responsible for all persons included in the booking and all guests should ensure that they are aware of the booking conditions. The person completing the booking certifies that they are authorised to agree to the Terms and Conditions of the booking on behalf of all members of the party. We reserve the right to decline any booking or refuse to hand over the key to any person who has not complied with the booking conditions. The number of named guests stated in the party must not exceed the maximum number as stated in the Terms and Conditions on the website.

Submission of the booking form with your deposit or full amount is deemed to be an acceptance of the terms and conditions and confirmation of the details submitted on the booking form.

The Lodge and Shepherd's Hut are strictly non-smoking environments. This includes all areas inside the Lodge and Shepherd's Hut, all decking and hot tub areas (Lodge only) and all of the grounds within the Lodge gated areas and surrounding the Shepherd's Huts

No Pets allowed at the guest accommodation.

 

Accessibility

Upper Gelli Lodge is situated on the side of a hill and while the wide decking areas with wide steps do give access to the single story lodge, it may be unsuitable for persons with limited mobility.

The Shepherd's Hut and ancillary hut are acessed via a small set of steps that may be unsuitable for persons with limited mobility.

 

Payment methods

We accept payments by cheque, BACS, visa and debit cards.

For all bookings we require a deposit of 25% to confirm the booking. We will charge this to your credit or debit card when making the booking.

Credit card payments are subject to a 1.5% surcharge for UK bookings and 2% for International bookings. There is no charge for debit card payments

Alternatively you can pay by BACS - details are available on request.

Please make sure that this reaches us within three days of making the booking.

You can also pay by cheque that should reach us within five days of making the booking. Cheques should be made payable to Rhosyntir Limited.

Your payment is inclusive of VAT at the current rate.

Your costs for electricity and water are included in the total price. Towels, bed linen and towelling robes (Robes Lodge only) are provided for your use during your stay at Upper Gelli. Guests staying longer than one week will be provided with a change of fresh linen and towels or on request.

We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 8 weeks before the start of the holiday.  For holidays that are to take place within 8 weeks of making the booking, the full balance is due at the time of the booking.

Any data collected during the course of this booking may be kept on computer to enable us to contact you to update you on your booking.

 

Cancellation and Insurance:

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable.  If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even we have not yet received your balance.  If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it, less a £20 administration fee.  Please note that your deposit is not refundable under any circumstances.  For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

For bookings made more than eight weeks in advance of arrival we require 25% of the total cost as a holding deposit at the time of your reservation. The remaining 75% balance is due eight weeks before the holiday commences. Bookings made less than eight weeks prior to your arrival require payment in full together. If a guest fails to pay their balance by the due date the booking will be cancelled and the deposit retained.

 

Non-availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.  We would attempt to offer you an alternative date, however if this was not possible, or unacceptable to you, then we would refund all monies paid by your for the holiday.  Our liability would not extend beyond this refund.

 

Guest responsibilities

The guest who completes and signs the booking form is responsible for ensuring that all the guests comply with the terms and conditions.

Guests are required to keep the property and its contents in clean and tidy condition. Please check the property and its contents on your arrival.  Please let us know if there are any issues as soon as possible after your arrival.

Guests shall allow reasonable access to the property by the owner for maintenance given reasonable notice.

Guests are expected to leave the accommodation in the same state of cleanliness, general repair and order in which it was found.

Please take care with our property. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents.

We understand that accidents can happen and small breakages occur. Please let us know of any small damages as soon as possible but before the day of departure. Please report any non-minor damage immediately. Where additional cleaning is required or there has been a breakage or damage that is not reasonably expected we reserve the right to charge for any additional cleaning, replacement/repair costs incurred.

Guests shall be liable for any loss, costs, expenses or claims arising from damage caused to the property and or its contents/facilities by the deliberate act or negligent act of omission by the guest party.

We do not normally charge for minor breakages, but we may charge the debit/credit card used in booking the accommodation or send you an invoice for repair or making good if the damage or breakage is significant

If on arrival you find any damaged or non-working items please let us know immediately.

Please keep your sets of keys safe. Any loss of keys will require new locks to be fitted and new keys to be cut, the cost of which will be payable by the guests.

Guests are required to respect the local countryside and adhere to local regulations, for example, waste disposal and re-cycling. Please respect the rural environment. Do not cause a nuisance or excessive noise.

 

Wifi/Internet

The access code for the Wifi is provided in the Guest Information Pack.

Given our rural location we cannot always guarantee the availability of the service. You must not use the Service to access or use Internet services that may be deemed to be unlawful or offensive. All internet traffic is monitored by our broadband supplier.

 

Log Burner

A complimentary supply of logs will be provided for the duration of your stay. Please adhere to the fire safety guidance in the Guest Information Pack.

 

 

Hot Tub (Lodge only)

A four person Hydropool self-cleaning hot tub is provided for your enjoyment. Please see the health and safety guidelines in the Guest Information File.

We are required to test the tub water throughout the day normally at 11am. If this time is not convenient please let us know so an alternative time can be arranged.

 

Fire safety

Audible fire alarms and CO2 detectors are installed in the Lodge and Shepherd's Hut. A fire blanket and fire extinguisher are also provided.

In the event of a fire please ring 999 clearly stating Upper Gelli Lodge or Shepherd's Hut, SY21 9BB

 

Decking (Lodge only)

Please take care when walking on the decking. Anti-slip paint has been applied. Please take extra care in wet weather conditions and when getting in and out of the Hot Tub.

 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

We do not accept responsibility for any material loss, damage, inconvenience or additional expense directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. The use of the accommodation and facilities offered is entirely at the guests’ own risk.

 

Force Majeure

We can not accept responsibility or liability for loss, damage,  delay, or cancellation due to events outside of our control, including, but not restricted to, airline rescheduling,  bad weather, industrial action or acts of government or public

 

Sustainability

The Lodge and Shepherd's Hut water supply is a metred supply. Please be ecological with your use.

Re-cyling is in place in Powys.

For food waste you will find a small green caddy with a supply of biodegradable bags under the sink. For the Lodge a larger green bin is in the shed into which you need to put the full caddy bags. Please make sure the lid is firmly closed to prevent attracting the local wildlife!

Upper Gelli Lodge non-food, non-recyclable waste can be put in the purple bag in the bin in the kitchen. When full please put the purple bag in the black  bin in the shed, again ensuring the lid is firmly closed.

Upper Gelli Lodge only you will also find a recycling box for paper, bottles, plastic etc. in the shed.

Upper Gelli Lodge and Shepherd's Hut are serviced by a septic tank system. Please follow the guidance provided in the Guest Information Pack or shower room.

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What an amazing place to stay! Feels homely and cosy and with spectacular views!

Becky & Dafydd. September 2016. Snowdonia

A Warm Welcome, Croeso Cynnes, to Upper Gelli

Whether you are planning a romantic hideaway, seeking a rural retreat from the hectic pace of life or just want to explore what this stunning part of Wales has to offer, Upper Gelli's five star holiday accomodation is the perfect destination.

Nestled on a hillside slope, with incredible views across and down the valley, home to local breeds of hardy sheep, cattle and a myriad of wildlife including birds of prey... like the pair of Red Kites frequently seen in the skies above.

We hope to see you here soon...

Ros & Gary

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01938 850037
ros@uppergelli.co.uk